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Online Registration Process

Online Registration Process

The new Online Registration System has undergone rigorous testing and a few quirks were discovered with the system. 

PLEASE READ THESE INSTRUCTIONS BEFORE REGISTERING.

Tricky Areas

Multi Person Registration:

You may purchase up to 4 registrations per order – you will register each applicant separately and then you will be directed to the payment section. Some testers missed the message to add another registrant so we posted some instructions and screen shots here.

Editing Entered Data:

All information required is presented on one page. If you make a mistake DO NOT USE THE BROWSER BACK ARROW but simply scroll up to make the changes. If you have already SAVED REGISTRANT and are on the Billing page you can still edit by scrolling up and clicking on the pencil icon.  Once you have paid and you reach the Confirmation page you cannot go back and edit your registration information.

Automatic Waitlist Quirk:

There is one quirk to the system.  If you start the registration process before the waitlist feature is activated but are not finished when the waitlist feature is triggered your registration will hang up in the billing section.  Your only option at this stage is to start the process again and you will be placed on the waitlist.  This occurs because the database information is not updated until the billing cycle is completed.

If this happens to you please put a note in the Final Comments box on the registration form so we can track how many people were affected.

Registration Information

GENERAL INFORMATION

Our new online registration and payment service is provided by RegFox / Webconnex.  The service is responsive and works well with desktop computers, laptops, tablets and phones.  You do not need to create an account to register for a FAMI event.

Payments can be made using credit cards only (Visa, Mastercard or American Express), NO debit, PayPal or e-transfer payments are accepted.  If this is an issue for you, please contact the Registrar and we will try to find an alternative solution.

Donations can be made at the time of registration payment instead of having to input information a second time.  Donations are optional and you can specify where you would like the donation to be used.  For donations over $20 an income tax receipt will be provided.

A clearly defined online processing fee will be added to each registrations to cover the cost of the registration service and associated credit card fees.

Registrations are non-transferable – please read our updated Cancellation Policy prior to registering.

THE PROCESS

A Register Now button will be placed on the FAMI event page which will send you to the Online Registration website for the related event.  This will be the only way to access the registration form.  The form will not be activated until the date and time registrations opens.

All information required for a single registration will appear on one page.  The required fields are marked with an asterisk (*). If one or more of these required fields are empty you will not be able to complete the registration – scroll up and look over the form for the RED highlights or triangles that indicate the areas missed.

You may purchase up to 4 registrations per order – you will register each applicant separately and then you will be directed to the payment section. Some testers missed the message to add another registrant so we posted some instructions and screen shots here.

WAITLIST MODE

Once the limit of available online registrations has been sold, you will automatically be placed on the waitlist by completing the registration form. Although credit card information is verified you will NOT be charged until you are awarded and accepted a space in camp. This streamlines the waitlist process for both the registrant and the FAMI Registrar.

You may purchase only 1 registration per order once the event goes into waitlist mode.  This is a restriction imposed by RegFox.

Do to the nature of our registration proce, which takes event and class limitations into consideration, we expect some people to be selected from the initial waitlist, so please put yourself on the waitlist.

Those selected from the waitlist will be contacted by the Registrar ONLY if a space becomes available.

CONFIRMATION

The Order Confirmation screen show the details of your completed registrations.  This screen, and subsequent email, acknowledges that your registration has been received but does NOT confirm a space at the event.

Due to our class and accommodation limits, once you have purchased your registration(s), each registration must still be formally accepted and confirmed by FAMI via a follow up email.  If we are unable to honour your registration due to space limits, etc. you will be informed and receive a full refund (including any online fees).